Why does this plugin not work with Template Monster Templates?

Plugin works with template_default or responsive_classic, but not my template

Zen Cart plugins often depend on built-in Zen Cart features, which are removed as an expedient by Template Monster developers.

If you’re using a Template Monster template and a change you are trying isn’t working, you’ll need to figure out the difference between the relevant default files and the files that your template is using, and restore the missing features.

Sometimes the easiest way to do this is to back up the specific template file that doesn’t work, and then copy in the version from responsive_classic (or template_default), and verify the operation of your plugin (just functionally - ignore the aesthetics). Then see how much customization is required to make it look right.

Note: Sometimes it’s not even a plugin that’s broken, it’s core Zen Cart functionality. If this is happening to you try just switching to responsive_classic (or template_default), and see if things work better.

Note: These issues are not exclusive to Template Monster; many other commercial template vendors use the same methods:

  • deleting core code rather than correctly integrating with it.
  • ignoring configuration settings and assume defaults rather than correctly coding for all possible configurations.
  • failing to stay up to date with Zen Cart core and PHP changes.


Still have questions? Use the Search box in the upper right, or try the full list of FAQs. If you can't find it there, head over to the Zen Cart support forum and ask there in the appropriate subforum. In your post, please include your Zen Cart and PHP versions, and a link to your site.

Is there an error or omission on this page? Please post to General Questions on the support forum. Or, if you'd like to open a pull request, just review the guidelines and get started. You can even PR right here.
Last modified January 21, 2022 by Scott C Wilson (f35b308d).